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We collect only the information that helps us deliver an exceptional and seamless guest experience. Some of this data is provided directly by you when you fill out a reservation form, subscribe to our newsletter, contact our team or engage with any of our online services. This may include your name, contact details, reservation preferences or dietary and stay-related notes you voluntarily choose to share with us.

Terra Frameja does not sell or trade your data. However, in order to provide a seamless booking and service experience, some carefully selected third-party partners may process data on our behalf. These include secure payment gateways, booking platforms, IT infrastructure providers and hospitality service systems.

We may also share limited information when legally required—for example, in compliance with tax regulations, local hospitality laws or official authority requests.

We ensure that any partner receiving data operates under strict confidentiality obligations and is authorized to use the information solely for the purpose of delivering the requested service.

What information we collect

We collect only the information that helps us deliver an exceptional and seamless guest experience. Some of this data is provided directly by you when you fill out a reservation form, subscribe to our newsletter, contact our team or engage with any of our online services. This may include your name, contact details, reservation preferences or dietary and stay-related notes you voluntarily choose to share with us.

In addition, certain information is collected automatically through cookies and technology built into our website—for example, browser type, session duration or general geographic indicators based on your IP address. This helps us understand how our website is used and where we can improve.

We do not collect more than necessary. We collect only what allows us to welcome you, assist you and continuously enhance our services.

Terra Frameja does not sell or trade your data. However, in order to provide a seamless booking and service experience, some carefully selected third-party partners may process data on our behalf. These include secure payment gateways, booking platforms, IT infrastructure providers and hospitality service systems.

We may also share limited information when legally required—for example, in compliance with tax regulations, local hospitality laws or official authority requests.

We ensure that any partner receiving data operates under strict confidentiality obligations and is authorized to use the information solely for the purpose of delivering the requested service.

• Process bookings and manage your stay, including confirmations, adjustments and guest requests.
• Communicate service-related updates, such as check-in details or reservation reminders.
• Respond to inquiries and provide guest support, ensuring your questions are handled with care.
• Enhance your experience, by acknowledging preferences you have shared with us, such as dietary notes, personal interests or special occasions.
• Improve our digital and service performance, by analysing how guests interact with our platform and refining it accordingly.

What information we collect

We collect only the information that helps us deliver an exceptional and seamless guest experience. Some of this data is provided directly by you when you fill out a reservation form, subscribe to our newsletter, contact our team or engage with any of our online services. This may include your name, contact details, reservation preferences or dietary and stay-related notes you voluntarily choose to share with us.

In addition, certain information is collected automatically through cookies and technology built into our website—for example, browser type, session duration or general geographic indicators based on your IP address. This helps us understand how our website is used and where we can improve.

We do not collect more than necessary. We collect only what allows us to welcome you, assist you and continuously enhance our services.

What information we collect

We collect only the information that helps us deliver an exceptional and seamless guest experience. Some of this data is provided directly by you when you fill out a reservation form, subscribe to our newsletter, contact our team or engage with any of our online services. This may include your name, contact details, reservation preferences or dietary and stay-related notes you voluntarily choose to share with us.

In addition, certain information is collected automatically through cookies and technology built into our website—for example, browser type, session duration or general geographic indicators based on your IP address. This helps us understand how our website is used and where we can improve.

We do not collect more than necessary. We collect only what allows us to welcome you, assist you and continuously enhance our services.

Terra Frameja does not sell or trade your data. However, in order to provide a seamless booking and service experience, some carefully selected third-party partners may process data on our behalf. These include secure payment gateways, booking platforms, IT infrastructure providers and hospitality service systems.